Durham County Council, County Durham and Darlington Fire and Rescue Service, Durham Constabulary, Northumbrian Water, Northern PowerGrid and the voluntary sector are working together to support residents following Storm Malik.
We are also aware of the support members of the community have been providing to friends and neighbours and would like to offer our thanks for the invaluable help that has been given. If you require support, please call 03000 26 0000.
Are you still without power?
If your power supply has not been restored, contact Northern PowerGrid. Visit www.northernpowergrid.com or call 105.
To find out estimated reconnection times for your area, visit www.northernpowergrid.com/power-cuts
Help to cover costs
If your property was still without power at 8am on Sunday, 30 January, you can claim financial assistance from Northern Powergrid. This includes the reasonable costs of alternative accommodation and food – up to £15 per person per meal.
All customers are eligible. Customers’ circumstances will be considered on a case-by-case basis. For support, email firstname.lastname@example.org or call 105.
If you are experiencing immediate financial hardship, and a delay in reimbursement from Northern PowerGrid will cause further strain on your finances, you may be eligible for a one-off voucher through Durham County Council’s welfare assistance scheme. Call 03000 267 900 for information.
Thank you once again for your support and patience during this time